Equip your agents with the tools needed to succeed beyond the computer screen.
For years, the contact center industry has limited the agent’s ability to work wherever they need to- in or out of the office. This creates a gap between a company’s customers and their agents, and this is exactly the gap that TernioSwitch fills.
Remain consistent on desktop and mobile. Agents use their current contact center username and password.
Remain consistent on desktop and mobile. Agents use their current contact center username and password.
On-the-go doesn’t have to mean limiting your connection. TernioSwitch offers seamless integration of your contact center address book directly from the app.
On-the-go doesn’t have to mean limiting your connection. TernioSwitch offers seamless integration of your contact center address book directly from the app.
Update live records of call outcomes from TernioSwitch. Agents can select dispositions and add notes on the go, offering valuable intelligence instantly.
Update live records of call outcomes from TernioSwitch. Agents can select dispositions and add notes on the go, offering valuable intelligence instantly.
Keep your customers satisfied, even on the go, through their preferred choice of communication. Get everything that the agent can do on their desktop ranging from SMS & Live chat, Transfers & Conference, Inbound & Outbound to Voicemail all expanded to one mobile solution.
Whether a customer needs to get in touch with you, or you need to get in touch with a customer, TernioSwitch simplifies making and receiving customers calls using your configured call routing set through your contact center.
Whether a customer needs to get in touch with you, or you need to get in touch with a customer, TernioSwitch simplifies making and receiving customers calls using your configured call routing set through your contact center.
The largest key component to customer satisfaction is a quick response time. TernioSwitch offers both cold and warm transfers or conference calls so that you can be as efficient with a customer as possible.
The largest key component to customer satisfaction is a quick response time. TernioSwitch offers both cold and warm transfers or conference calls so that you can be as efficient with a customer as possible.
Give customers access to reach you at the exact moment a question or concern arises. Engage in multiple chat interactions directly from the app.
Give customers access to reach you at the exact moment a question or concern arises. Engage in multiple chat interactions directly from the app.
An agent’s ongoing success primarily relies on the data and feedback from previous customer interactions. With instant data and analytics from TernioSwitch, available to admin.
Agents receive support from Ternio to make sure you’re successful on the app at all times.
Agents receive support from Ternio to make sure you’re successful on the app at all times.
Now your mobile user’s data will be available on any CRM & Analytic Tools that are currently integrated with your business unit.
Now your mobile user’s data will be available on any CRM & Analytic Tools that are currently integrated with your business unit.
Amplify your agents experience and workflow, so they can focus on what matters- the customers.
