Virtual Lunch & Learn Webinar: Mobilize Your Workforce

Now more than ever…
It’s crucial to keep your workforce connected with your customers from anywhere and on any device.

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Allow your teams to handle inbound & outbound calls, chats, SMS on the go.

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Call data and recordings from your Mobile teams can be included in your CRM adding value and insights.

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Close the gaps with your Business Continuity and Disaster Recovery plans using the TernioSwitch .

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These are just a few of the ways the TernioSwitch delivers!

Join us on May 19th to learn more.

Join us for our Virtual Lunch Webinar: Mobilize Your Workforce

Register Now & get a $20 GrubHub Gift Card for attending!

Also, Amazon gift cards up to $150 will be given out with a fun multiple choice competition.

Register here

Wednesday, May 19th

9:00am PT / 10:00am MT  / 12:00pm ET

Note: This webinar is intended for NICE inContact customers only.

User Benefits

The TernioSwitch mobile app allows your agents to stay connected to your customers, as well as your company’s entire team seamlessly from anywhere. Countless industries have found the TernioSwitch to be an invaluable tool. Some of these verticals include healthcare, financial services, retail and insurance.

Single Sign-On

Agents use their current Contact Center username and password.

Inbound & Outbound

Agent, skills based, or direct dial.

Transfers​ & ​Conference

Both Cold and Warm transfers or conference calls.

VoiceMail

Now added to the TernioSwitch.

CRM’s & Analytic Tools

Ties your mobile workforce into your CRM’s and the Analytic Tools through the Five9 platform.

Dispositions

Agents can select dispositions and add notes on the go.

Support Tickets​

Support tickets and Feedback generated directly from the TernioSwitch.

Passwords

Updated directly through the Switch.

Chat

Engage in multiple chat interactions directly from the app.

Multiple Devices

Works on Android & iOS mobile devices as well as iPads, Tablets and Chromebooks.

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Admin Features

Admins now have these powerful new tools at their disposal.

Flexibility

Ability to add one or more agents to the TernioSwitch with a click of a button.

Control

Ability to add or remove Admin access for your team ​directly from the dashboard.

Visibility

Admin Map View with agent locations ​-See agents location at glance.

Reporting

Location based GPS Call Reports ​-showing Dispositions, Location and more.

Insight

Real-time Agent Monitoring & Recordings​ from in the office, or out in the field.

Economical

Contact your Sale Rep for pricing.  

(800) 429-9277

sales@ternio.com