Virtual Lunch & Learn Webinar: Mobilize Your Workforce
It’s crucial in today’s environment for your workforce to stay connected to your customers and your team – from anywhere and on every device
Would your company benefit by having your remote teams linked through our mobile app to your Nice inContact business unit for data, tracking, and monitoring?
Would including all of that data in your CRMs add value and insight?
Would your company benefit from closing the gaps in your Business Continuity and Disaster Recovery plans?
These are just a few of the ways the TernioSwitch delivers!
Join us on July 15th to learn more.
Join us for our Virtual Lunch & Learn Webinar: Mobilize Your Workforce
Register now and receive a $20 GrubHub gift card on us to support your favorite local restaurant for this “virtual lunch and learn.”
Wednesday, July 15th
9:30pm PT / 10:30am MT -or- 11:30am CT / 12:30pm ET
Note: This webinar is intended for NICE inContact clients only.
The TernioSwitch mobile app allows your agents to stay connected to your customers, as well as your company’s entire team seamlessly from anywhere. Countless industries have found the TernioSwitch to be an invaluable tool. Some of these verticals include healthcare, financial services, retail and insurance.
Agents use their current Contact Center username and password.
Inbound & Outbound
Agent, skills based, or direct dial.
Transfers & Conference
Both Cold and Warm transfers or conference calls.
Now added to the TernioSwitch.
CRM’s & Analytic Tools
Ties your mobile workforce into your CRM’s and the Analytic Tools through the Five9 platform.
Agents can select dispositions and add notes on the go.
Support tickets and Feedback generated directly from the TernioSwitch.
Updated directly through the Switch.
Engage in multiple chat interactions directly from the app.
Works on Android & iOS mobile devices as well as iPads, Tablets and Chromebooks.
Admins now have these powerful new tools at their disposal.
Ability to add one or more agents to the TernioSwitch with a click of a button.
Ability to add or remove Admin access for your team directly from the dashboard.
Admin Map View with agent locations -See agents location at glance.
Location based GPS Call Reports -showing Dispositions, Location and more.
Real-time Agent Monitoring & Recordings from in the office, or out in the field.
$25/user per month with a one time $1000 setup fee per business unit. Enterprise tiered pricing upon request.