Stay connected

to your team and customers

The TernioSwitch is an easy to use and completely intuitive application.

User Benefits

The TernioSwitch mobile app allows your agents to stay connected to your customers, as well as your company’s entire team seamlessly from anywhere. Countless industries have found the TernioSwitch to be an invaluable tool. Some of these verticals include healthcare, financial services, retail and insurance.

Same Credentials

Agents use their current Contact Center username and password.

Inbound & Outbound

Agent, skills based, or direct dial.

Transfers​ & ​Conference

Both Cold and Warm transfers or conference calls.

VoiceMail

Now added to the TernioSwitch.

CRM’s & Analytic Tools

Now your mobile user’s data will be available on any CRMs & Analytic Tools that are currently integrated with your business unit.

Dispositions

Agents can select dispositions and add notes on the go.

Support Tickets​

Support tickets and Feedback generated directly from the TernioSwitch.

Passwords

Updated directly through the Switch.

Live Chat

Engage in multiple chat interactions directly from the app.

Multiple Devices

Works on Android & iOS mobile devices as well as iPads, Tablets and Chromebooks.

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Admin Features

Admins now have these powerful new tools at their disposal.

Flexibility

Ability to add one or more agents to the TernioSwitch with a click of a button.

Control

Ability to add or remove Admin access for your team ​directly from the dashboard.

Insight

Real-time Agent Monitoring & Recordings​ from in the office, or out in the field.

Economical

$30/user per month with a one time $3000 setup fee per business unit.  Enterprise tiered pricing upon request.  

Demo Videos

Watch the demo videos and see how simple and intuitive the TernioSwitch really is.

Some FAQ’s

What do I need to do to start using the TernioSwitch?

The first thing that you need to do is have a Contact Center business unit account. Tell your Account Manager that you want your team to start using the TernioSwitch mobile solution. They will make arrangements to have that implemented immediately. If you have any questions, or would like a live demo, reach out to us at support@ternio.com anytime.

Once my company is setup, how easy is it to add agents to the TernioSwitch?

You add your agents to the TernioSwitch at anytime with the click of a button. Here’s how it works:

Whoever is setup as your company Admin will go to the TernioSwitch dashboard where they will find the “Add Users” in the menu section. From there they add as many agents as they want at the click of a button.  Then your agents just go to the App Store on their mobile device and download the TernioSwitch app. They login to the app using their Nice inContact credentials.  It’s that simple!

How does the TernioSwitch handle password resets?

Each company sets their own security profiles through your Contact Center business unit. The TernioSwitch will notify each agent when a password change is required. A popup will appear on the TernioSwitch for the agent to enter a new password and press “Save”. Everything is then instantly synced with inContact and the agent is ready continue to use the TernioSwitch as usual.

Can I use the TernioSwitch in a building that does not have Wi-Fi or any Cell reception?

The simple answer is No.

There are some requirements that need to be understood. The TernioSwitch is a connected application. The mobile app is built around the functionality of the Contact Center platform. The TernioSwitch needs to be in frequent communication with Contact Center, in the same way that the Agent Console on a browser does. The TernioSwitch can not be used without being connected to the internet or cell, just like the Agent Console can’t work without an internet connection.

To assist the agents with this, we’ve added a red popup banner on the bottom of the TernioSwitch. This banner will show the agents when they’ve entered an area without network connectivity. This notification allows the agents to acknowledge that they will loose connection to central within 5 minutes, unless they move to an area with an acceptable cell or WiFi connection.

The agents will alway know when they are out of range. They can always just log back into the TernioSwitch when they return to a connected area.

How much battery and data does the TernioSwitch use?

Our test results showed minimal DATA usage @ just 2-3MB over an 8 hours period.

The tests also showed moderate BATTERY usage @ roughly 35% over the same 8 hour period. (Note that the performance of each device will differ)

Does the TernioSwitch support Work Items?

Work Items are not integrated into the TernioSwitch at this time. Is this a feature that would help your team? 

We love suggestions and feedback on any features that will add value to your teams.

Call us at 800-429-9277 and let us know.

How is our data handled on your servers?

That’s a great question.  Security is our top priority and the TernioSwitch mobile app uses 256 AES encryption- the strongest and most robust encryption standard that is commercially available today.

Also, our security protocol is set so that all of your company’s data is automatically deleted every 30 days.  If a company’s security needs are more stringent than that, they can by request have us set that auto-delete for anywhere between 0-30 days, with 0 being that we will not store any data on our servers.

For those interested in even more granular detail, please click on the GDPR link at the bottom of the website.

For additional questions always call us at 800-429-9277 or email us at support@ternio.com.

Case Studies

An Innovative Aerospace Company

How can your sales and support team utilize insights from the internal departments of your company?...

National Bank – Mortgage Division

Comply with compliance and regulations by using the TernioSwitch. National Bank - Mortgage...

National Healthcare Company

Improve productivity and expand availability National Healthcare CompanyA national healthcare company wanted...

Can’t find a suitable answer?

Check out our Knowledge Base

Our KB

Or take a look at our User Guide

User Guide

 

Call us anytime at

(800) 429-9277